More than ever, IT teams rely on agile, resilient solutions to modern networking. Juniper Mist from CBTS offers a solution that uses artificial intelligence (AI), machine learning (ML), and data science tools to simplify network operations.
“Conversational assistants” such as Siri, Cortana, and Alexa have revolutionized how we interact with computers. Across industries, companies are investing in similar technology to streamline and improve user experiences. Juniper Mist developed Marvis Virtual Network Assistant (VNA) similarly, transforming how IT professionals engage with networks.
What is Marvis VNA?
Marvis is a natural language interface in the Mist AI that allows users to troubleshoot the network. Think of Marvis as a virtual team member that specializes in providing insight and automation. As an AI, Marvis learns and grows as it ingests data. Its ever-expanding knowledge base enables it to correct issues in real time and accelerate trouble ticket resolution.
By enriching natural language processing with natural language understanding, Marvis can interpret user intent, enabling it to deliver improved value and quality. As the first network assistant to integrate conversational AI, Marvis can:
- Contextualize requests.
- Answer product- and feature-specific questions.
- Give real-time updates about the network.
- Help find any type of network device.
How does Marvis VNA benefit IT teams?
The VNA provides a comprehensive network view by collecting user, client, and device insights—eliminating the need for multiple dashboards. Understanding the state of the network in real time ensures IT teams are aware of and can address high-impact issues as—or even before—they arise. Staying ahead of potential problems and having clearer insight into those problems ensures your team can be proactive and focus more time on developing and growing core business initiatives.
Anomaly detection applies ML technology to establish a baseline for normal function across the network and triggers notifications if there is any deviation. Juniper Mist has developed an anomaly detection feature with over 95% accuracy. This feature allows IT professionals to spend more time improving systems instead of scrambling to investigate and respond to deviations.
Marvis revolutionizes network issue resolution. Each time an issue is resolved, Marvis validates its actions in the Mist AI engine. Over time, this process results in a better understanding of the network and more accurate assessments—gaining your team’s trust along the way. Essentially, there are two main approaches:
- Self-driving mode: Using Marvis Actions, IT teams can permit Marvis to identify and address issues automatically as issues arise within the network. Marvis’s network access can be customized to suit the company’s needs.
- Driver assist mode: If teams want to require user intervention in some or all cases, Marvis can still recommend actions to address high-impact issues.
Marvis Client is a software agent that lives on the end-user device. It collects and stores detailed information about the device. As Marvis Client gathers data, the Mist AI engine learns to distinguish between device-specific and broader issues—improving its troubleshooting accuracy. Greater accuracy minimizes the IT team’s need for time-consuming troubleshooting.
These innovative capabilities enable Marvis to spot and solve common issues within a network. For example, the AI can:
- Identify why wireless clients are failing to connect.
- Locate bad Ethernet cables for access points and users.
- Determine the presence of problems with DNS and ARP.
- Diagnose RF coverage and capacity issues.
- Identify WAN uplink problems.
Why Juniper Mist AI from CBTS?
The IT landscape across industries is evolving more rapidly than ever. To succeed in the long run, companies need reliable network solutions and support. Juniper Mist from CBTS transforms the way IT teams experience and interact with their network. Marvis improves modern networking by:
- Streamlining operations.
- Simplifying troubleshooting.
- Saving time and energy.
- Making it quick and easy to scale.
- Creating remarkable user experiences.
CBTS solutions like Juniper Mist are agile, scalable, and resilient—providing enterprises with the tools needed to maintain a modern network. Fully managed solutions with CBTS ensure businesses have 24x7x365 access to expert engineers, giving them the time and freedom they need to focus on the future of their business. Building a long-term, trustworthy partnership with an IT solutions provider allows your company to adjust to industry standards down the line without the burden of staying on top of trends and innovation. CBTS is here to help you keep pace with rapid changes and future-proof technologies.
