A migration of telephony from legacy PBX systems to Microsoft Teams can be a complex endeavor, especially for enterprises with complicated, multi-site environments. Customers considering the transition may not know where to begin and “paralysis by analysis” could lead to a lengthy and costly transition. Conversely, a migration without adequate planning and awareness of pitfalls can lead to a disruptive and similarly costly experience.
CBTS takes an approach focused on thorough discovery and assessment of a customer’s current services and environments before beginning a migration to Teams Voice. The Discovery Workshop hosted by CBTS and any necessary CBTS Assessment engagements prepare customers for their journey to Teams Voice. This preparation ensures optimal planning, minimal downtime, and no unexpected surprises when it comes time to transition.
During this Professional Services engagement, a CBTS Voice migration expert leads a customer all the way through their migration. This CBTS expert, utilizing the information gathered during the Discovery and Assessment sessions, collaborates with customer IT resources to develop a framework of best practices that will guide the customer through the migration to Teams Voice. CBTS also assists with training administrators and end users.
The CBTS expert will also educate the customer on best practices and provide training until the customer is comfortable managing their Teams Voice on their own.
Key areas of assistance
Teams Voice Migration managed by a CBTS expert
- Overall project management by CBTS.
- Voice design utilizing materials from CBTS Discovery and Assessment engagements.
- Coordination of porting of phone numbers with any applicable service providers.
- Automated configuration of Voice in Teams Admin Center (customer must have paid for PBX analysis and assessment for this option to be available). This configuration includes:
- Full visibility of legacy PBX data such as extensions, devices/stations, call queues, auto-attendants, etc.
- Automated mapping of user/devices to Active Directory.
- Migration of call queues and auto attendants.
- Assignment of Teams’ policies and licenses based on persona profiles.
- Validation gates to pro-actively surface issues, conflicts, and dependencies down to the extension level.
- Issue resolution.
- Provisioning Teams phone system with correct licenses, phone numbers, mapped users, etc.
- Monitoring and remediation of unexpected issues on day of activation.
- Service acceptance testing, which includes:
- Testing various elements of Teams Phone System to ensure service is functioning as desired.
- Remediation of any issues identified during testing.
Teams Voice training and knowledge transfer
- Administrator shadowing and training.
- User virtual training sessions.
General Teams Voice migration consulting
- Joining meetings before, during, and after migration project to act as an expert advisor.
- Answer questions and make suggestions on best practices.
Key benefits
- Customers can depend on CBTS to stay engaged after the Discovery/Assessment engagements and fully manage their migration.
- CBTS provides customer with framework of best practices for planning and implementing their Teams Voice migration.
- Customers can rely on CBTS to configure users, auto attendants, and call queues in the Teams Phone System.
- CBTS coordinates and manages the porting of phone numbers for the customer.
- Ensures minimal downtime while transitioning voice service to Teams.
- CBTS provides framework for testing of service after migration and also assists with remediation of any unexpected issues discovered.
- CBTS can train administrators on management of Teams Phone System.
- Allows customer to learn from CBTS on Teams Phone System management until their internal IT resources are comfortable managing on their own.
- CBTS can train users on Calling in Teams.
- Users can attend a virtual training session hosted by CBTS to learn the basics of Calling in the Teams applications.
- Getting Started Guide and training of users helps drive adoption and reduce tickets and questions to customer IT resources.
- Following a migration, CBTS may assist customer on an hourly basis by joining meetings/calls and acting as an expert adviser on Teams Voice.
Why choose CBTS for your Microsoft Teams Voice Migration and transition to Operations?
Microsoft Solutions Partner for Modern Work: CBTS is a Microsoft Solutions Partner in Modern Work and certified Cloud Solution Provider (CSP), which means we can provide our clients with not only an end-to-end Microsoft cloud experience but also value in supplying Microsoft licenses, consulting services, support, and management.
Advanced specialization: CBTS completed a rigorous certification process to receive an Advanced Specialization in Calling for Teams from Microsoft. This specialization from Microsoft recognizes Partners with “deep knowledge, extensive experience, and proven success.”
Reliability, support, and expertise: You will gain a new level of reliability, support, and expertise from a Microsoft Solutions Partner with decades of experience managing UCaaS solutions for clients.
Experience and expertise: CBTS has the experience and expertise to guide you on your journey to Microsoft Teams Voice.
Avoid common pitfalls: A Teams Voice Migration managed by CBTS will help you avoid common pitfalls and mistakes because we will have the most critical information on hand before a voice migration to Teams.
